Community Submitted Provider
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Betty Lynn
Elisa was great
Elisa was great! She answered my question and made the adjustments I needed in my order. She was very pleasant and handled it quickly! She is 5 *…More businesses need someone like her!!,
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Aly
Novah was super helpful and courteous
Novah was super helpful and courteous! Resolved my issue quickly and put in some extra effort.
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Gabriella Iacobone
Disappointed
They failed to disclose until after purchase that they add vitamin B-12 to their semaglutide shots. I have an MTHFR variant and cannot use synthetic B-12, which I believe all injectables are in this form. When I asked for clarification, the customer service agent didn't answer me directly. I then said that I wanted to cancel my order. They did cancel and gave me a refund but they subtracted $25 for the "doctor fee". I never had a consultation with a doctor, I just got a scripted message that my prescription was approved and some basic instructions. I was not happy about having this fee deducted from my refund, especially since it was their fault they did not disclose the B12 before I ordered. I am looking for another company that doesn't put additives in their semaglutide shots.
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Christine Parker
Novah in customer service was…
Novah in customer service was wonderful! Helped me with an earlier shipment and answered all my questions promptly! I have had a few friends switch to this company because of the great service and price!
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