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Share your experience on GLP Winner, where real reviews make a difference.
Oct 9, 2026
100% top notch communication, flexibility, support, shipping fast.
John,
IL
found on GLP Winner
Oct 10, 2026
The people you talk to are usually nice and it was fast to get started. I was given a micro dose for 3 months and when I tried to talk to someone about an increase in dose they make it very hard. They don't call back. They don't reply to emails. I'm still waiting after 2 weeks to get my dosing issue resolved. If you want a micro dose at a good price with absolutely no support this is your place. I would not recommend.
Donna,
WA
Oct 7, 2026
Great packaging and arrives on schedule. Tirzepatide is compounded with glycine only at this time but they say they anticipate offering other options in the near future.
RA in CO,
CO
Verified Email
Oct 9, 2026
100% top notch communication, flexibility, support, shipping fast.
John,
IL
found on GLP Winner
Oct 10, 2026
The people you talk to are usually nice and it was fast to get started. I was given a micro dose for 3 months and when I tried to talk to someone about an increase in dose they make it very hard. They don't call back. They don't reply to emails. I'm still waiting after 2 weeks to get my dosing issue resolved. If you want a micro dose at a good price with absolutely no support this is your place. I would not recommend.
Donna,
WA
Oct 7, 2026
Great packaging and arrives on schedule. Tirzepatide is compounded with glycine only at this time but they say they anticipate offering other options in the near future.
RA in CO,
CO
Verified Email
Oct 9, 2026
100% top notch communication, flexibility, support, shipping fast.
John,
IL
found on GLP Winner
Oct 10, 2026
The people you talk to are usually nice and it was fast to get started. I was given a micro dose for 3 months and when I tried to talk to someone about an increase in dose they make it very hard. They don't call back. They don't reply to emails. I'm still waiting after 2 weeks to get my dosing issue resolved. If you want a micro dose at a good price with absolutely no support this is your place. I would not recommend.
Donna,
WA
Oct 7, 2026
Great packaging and arrives on schedule. Tirzepatide is compounded with glycine only at this time but they say they anticipate offering other options in the near future.
RA in CO,
CO
Verified Email
Oct 9, 2026
100% top notch communication, flexibility, support, shipping fast.
John,
IL
found on GLP Winner
Oct 10, 2026
The people you talk to are usually nice and it was fast to get started. I was given a micro dose for 3 months and when I tried to talk to someone about an increase in dose they make it very hard. They don't call back. They don't reply to emails. I'm still waiting after 2 weeks to get my dosing issue resolved. If you want a micro dose at a good price with absolutely no support this is your place. I would not recommend.
Donna,
WA
Oct 7, 2026
Great packaging and arrives on schedule. Tirzepatide is compounded with glycine only at this time but they say they anticipate offering other options in the near future.
RA in CO,
CO
Verified Email
Oct 10, 2026
DO NOT DO IT!!!!
If you're seeing mixed reviews and wondering whether to give Trinity Meds a try, save yourself the time, money, and headaches. Learn from my mistake!
I switched from Trimi to Trinity Meds to save a few dollars a month on Tirzepatide, and I regretted it almost immediately.
With Trimi, I received doctor approval the same day and my medication the following afternoon. Trinity took two days just to approve my prescription, and afterward, I had virtually no visibility into my order status.
When I contacted support because I was going out of town, I received automated responses, was redirected to my dashboard (which showed no updates), and was eventually given a phone number to call. The person who had been so eager to make the sale was suddenly of little help once my payment went through.
After multiple delays, I paid FedEx to adjust my delivery date because I live in Texas and didn't want my medication sitting outside in the summer heat while I was gone.
Despite my efforts, my medication arrived with a melted ice pack and a warm vial. I immediately refrigerated it but contacted Trinity because I wasn't comfortable using medication that had arrived under those conditions.
I requested a refund and even offered to return the medication. They refused a refund and offered a replacement instead. I agreed, and they said they would escalate the request. Nearly two months later, I still haven't received the replacement.
I called again to cancel my account because I refused to continue doing business with them. Yet, about 10 days before my subscription was due to expire, I received an email warning me that my card would be charged for renewal. I had to call AGAIN to confirm cancellation and request written confirmation.
By then, I had already switched back to Trimi and received my medication. Since Trinity never provided a refund or replacement, I filed a dispute with my bank, which is still ongoing.
Trimi provides a clear customer portal and responsive support from both its customer service team and doctors. My experience with Trinity was the complete opposite.
The bottom line: Poor communication, delivery delays, medication arriving warm, no refund, no replacement, and uncertainty about whether my account was actually canceled.
When you're relying on a medication that needs to arrive on time, dependable service matters. Saving a few dollars wasn't worth this nightmare.
Please learn from my experience and think twice before ordering from Trinity Meds.
Megan,
TX
Oct 7, 2026
I transferred to Collective because of the $69/mo rate which was the best rate I’ve found advertised..by far…even with the $199 annual membership. For the annual fee they offer a weekly webinar with a dietician! The intake was quick and easy. The doctor kept me at the same dosage I was on. My shipment arrive three days after my intake…the packaging was much better than my previous provider. Collective uses Wells Pharmacy. I’m two months in with them and so far, so good.
RA in CO,
CO
Verified Email
Oct 9, 2026
Embody is absolutely the WORST customer service experiences I've ever experienced. I paid for 3 months, which was supposed to be automatic shipments every 28 days. I received the first shipment, but today marks 3 weeks of not having medicine for my weekly shots. No one at Embody cares, they want to blame me (even though I've paid for 3 months of automatic shipments), and feel I have done nothing but waste my money and my time trying to get what I've paid for. I could go into a lot of detail, but my advice is to run so fast from this company, even though they rank among the top companies in their field. READ INDIVIDUAL REVIEWS before signing up. Not much short of a SCAM!!
SR Williams,
AR
Verified Email
Oct 10, 2026
DO NOT DO IT!!!!
If you're seeing mixed reviews and wondering whether to give Trinity Meds a try, save yourself the time, money, and headaches. Learn from my mistake!
I switched from Trimi to Trinity Meds to save a few dollars a month on Tirzepatide, and I regretted it almost immediately.
With Trimi, I received doctor approval the same day and my medication the following afternoon. Trinity took two days just to approve my prescription, and afterward, I had virtually no visibility into my order status.
When I contacted support because I was going out of town, I received automated responses, was redirected to my dashboard (which showed no updates), and was eventually given a phone number to call. The person who had been so eager to make the sale was suddenly of little help once my payment went through.
After multiple delays, I paid FedEx to adjust my delivery date because I live in Texas and didn't want my medication sitting outside in the summer heat while I was gone.
Despite my efforts, my medication arrived with a melted ice pack and a warm vial. I immediately refrigerated it but contacted Trinity because I wasn't comfortable using medication that had arrived under those conditions.
I requested a refund and even offered to return the medication. They refused a refund and offered a replacement instead. I agreed, and they said they would escalate the request. Nearly two months later, I still haven't received the replacement.
I called again to cancel my account because I refused to continue doing business with them. Yet, about 10 days before my subscription was due to expire, I received an email warning me that my card would be charged for renewal. I had to call AGAIN to confirm cancellation and request written confirmation.
By then, I had already switched back to Trimi and received my medication. Since Trinity never provided a refund or replacement, I filed a dispute with my bank, which is still ongoing.
Trimi provides a clear customer portal and responsive support from both its customer service team and doctors. My experience with Trinity was the complete opposite.
The bottom line: Poor communication, delivery delays, medication arriving warm, no refund, no replacement, and uncertainty about whether my account was actually canceled.
When you're relying on a medication that needs to arrive on time, dependable service matters. Saving a few dollars wasn't worth this nightmare.
Please learn from my experience and think twice before ordering from Trinity Meds.
Megan,
TX
Oct 7, 2026
I transferred to Collective because of the $69/mo rate which was the best rate I’ve found advertised..by far…even with the $199 annual membership. For the annual fee they offer a weekly webinar with a dietician! The intake was quick and easy. The doctor kept me at the same dosage I was on. My shipment arrive three days after my intake…the packaging was much better than my previous provider. Collective uses Wells Pharmacy. I’m two months in with them and so far, so good.
RA in CO,
CO
Verified Email
Oct 9, 2026
Embody is absolutely the WORST customer service experiences I've ever experienced. I paid for 3 months, which was supposed to be automatic shipments every 28 days. I received the first shipment, but today marks 3 weeks of not having medicine for my weekly shots. No one at Embody cares, they want to blame me (even though I've paid for 3 months of automatic shipments), and feel I have done nothing but waste my money and my time trying to get what I've paid for. I could go into a lot of detail, but my advice is to run so fast from this company, even though they rank among the top companies in their field. READ INDIVIDUAL REVIEWS before signing up. Not much short of a SCAM!!
SR Williams,
AR
Verified Email
Oct 10, 2026
DO NOT DO IT!!!!
If you're seeing mixed reviews and wondering whether to give Trinity Meds a try, save yourself the time, money, and headaches. Learn from my mistake!
I switched from Trimi to Trinity Meds to save a few dollars a month on Tirzepatide, and I regretted it almost immediately.
With Trimi, I received doctor approval the same day and my medication the following afternoon. Trinity took two days just to approve my prescription, and afterward, I had virtually no visibility into my order status.
When I contacted support because I was going out of town, I received automated responses, was redirected to my dashboard (which showed no updates), and was eventually given a phone number to call. The person who had been so eager to make the sale was suddenly of little help once my payment went through.
After multiple delays, I paid FedEx to adjust my delivery date because I live in Texas and didn't want my medication sitting outside in the summer heat while I was gone.
Despite my efforts, my medication arrived with a melted ice pack and a warm vial. I immediately refrigerated it but contacted Trinity because I wasn't comfortable using medication that had arrived under those conditions.
I requested a refund and even offered to return the medication. They refused a refund and offered a replacement instead. I agreed, and they said they would escalate the request. Nearly two months later, I still haven't received the replacement.
I called again to cancel my account because I refused to continue doing business with them. Yet, about 10 days before my subscription was due to expire, I received an email warning me that my card would be charged for renewal. I had to call AGAIN to confirm cancellation and request written confirmation.
By then, I had already switched back to Trimi and received my medication. Since Trinity never provided a refund or replacement, I filed a dispute with my bank, which is still ongoing.
Trimi provides a clear customer portal and responsive support from both its customer service team and doctors. My experience with Trinity was the complete opposite.
The bottom line: Poor communication, delivery delays, medication arriving warm, no refund, no replacement, and uncertainty about whether my account was actually canceled.
When you're relying on a medication that needs to arrive on time, dependable service matters. Saving a few dollars wasn't worth this nightmare.
Please learn from my experience and think twice before ordering from Trinity Meds.
Megan,
TX
Oct 7, 2026
I transferred to Collective because of the $69/mo rate which was the best rate I’ve found advertised..by far…even with the $199 annual membership. For the annual fee they offer a weekly webinar with a dietician! The intake was quick and easy. The doctor kept me at the same dosage I was on. My shipment arrive three days after my intake…the packaging was much better than my previous provider. Collective uses Wells Pharmacy. I’m two months in with them and so far, so good.
RA in CO,
CO
Verified Email
Oct 9, 2026
Embody is absolutely the WORST customer service experiences I've ever experienced. I paid for 3 months, which was supposed to be automatic shipments every 28 days. I received the first shipment, but today marks 3 weeks of not having medicine for my weekly shots. No one at Embody cares, they want to blame me (even though I've paid for 3 months of automatic shipments), and feel I have done nothing but waste my money and my time trying to get what I've paid for. I could go into a lot of detail, but my advice is to run so fast from this company, even though they rank among the top companies in their field. READ INDIVIDUAL REVIEWS before signing up. Not much short of a SCAM!!
SR Williams,
AR
Verified Email
Oct 10, 2026
DO NOT DO IT!!!!
If you're seeing mixed reviews and wondering whether to give Trinity Meds a try, save yourself the time, money, and headaches. Learn from my mistake!
I switched from Trimi to Trinity Meds to save a few dollars a month on Tirzepatide, and I regretted it almost immediately.
With Trimi, I received doctor approval the same day and my medication the following afternoon. Trinity took two days just to approve my prescription, and afterward, I had virtually no visibility into my order status.
When I contacted support because I was going out of town, I received automated responses, was redirected to my dashboard (which showed no updates), and was eventually given a phone number to call. The person who had been so eager to make the sale was suddenly of little help once my payment went through.
After multiple delays, I paid FedEx to adjust my delivery date because I live in Texas and didn't want my medication sitting outside in the summer heat while I was gone.
Despite my efforts, my medication arrived with a melted ice pack and a warm vial. I immediately refrigerated it but contacted Trinity because I wasn't comfortable using medication that had arrived under those conditions.
I requested a refund and even offered to return the medication. They refused a refund and offered a replacement instead. I agreed, and they said they would escalate the request. Nearly two months later, I still haven't received the replacement.
I called again to cancel my account because I refused to continue doing business with them. Yet, about 10 days before my subscription was due to expire, I received an email warning me that my card would be charged for renewal. I had to call AGAIN to confirm cancellation and request written confirmation.
By then, I had already switched back to Trimi and received my medication. Since Trinity never provided a refund or replacement, I filed a dispute with my bank, which is still ongoing.
Trimi provides a clear customer portal and responsive support from both its customer service team and doctors. My experience with Trinity was the complete opposite.
The bottom line: Poor communication, delivery delays, medication arriving warm, no refund, no replacement, and uncertainty about whether my account was actually canceled.
When you're relying on a medication that needs to arrive on time, dependable service matters. Saving a few dollars wasn't worth this nightmare.
Please learn from my experience and think twice before ordering from Trinity Meds.
Megan,
TX
Oct 7, 2026
I transferred to Collective because of the $69/mo rate which was the best rate I’ve found advertised..by far…even with the $199 annual membership. For the annual fee they offer a weekly webinar with a dietician! The intake was quick and easy. The doctor kept me at the same dosage I was on. My shipment arrive three days after my intake…the packaging was much better than my previous provider. Collective uses Wells Pharmacy. I’m two months in with them and so far, so good.
RA in CO,
CO
Verified Email
Oct 9, 2026
Embody is absolutely the WORST customer service experiences I've ever experienced. I paid for 3 months, which was supposed to be automatic shipments every 28 days. I received the first shipment, but today marks 3 weeks of not having medicine for my weekly shots. No one at Embody cares, they want to blame me (even though I've paid for 3 months of automatic shipments), and feel I have done nothing but waste my money and my time trying to get what I've paid for. I could go into a lot of detail, but my advice is to run so fast from this company, even though they rank among the top companies in their field. READ INDIVIDUAL REVIEWS before signing up. Not much short of a SCAM!!
SR Williams,
AR
Verified Email
Oct 7, 2026
Fast, efficient, low prices. No issues with shipping; I've been going through them for over 2 months now.
Brett,
WA
Verified Email
Oct 8, 2026
Clover arc shipped my medication to the wrong address, despite Ellie MD having the correct address. This is a HIPPA violation.
Rachel Klis,
AZ
Verified Email
Oct 5, 2026
I’ve been really impressed with Empower Pharmacy. I ordered tirzepatide and the whole experience was great from start to finish. My order arrived quickly, everything was packaged extremely well, and you can tell they put a lot of care into how their medications are prepared and shipped. The staff has also been great. Everyone I’ve dealt with has been friendly, professional, and helpful. The quality of the medication has been excellent and the entire process was much easier than I expected. Really happy with my experience and would definitely recommend Empower Pharmacy.
Lisa Fanst,
TX
Oct 7, 2026
Fast, efficient, low prices. No issues with shipping; I've been going through them for over 2 months now.
Brett,
WA
Verified Email
Oct 8, 2026
Clover arc shipped my medication to the wrong address, despite Ellie MD having the correct address. This is a HIPPA violation.
Rachel Klis,
AZ
Verified Email
Oct 5, 2026
I’ve been really impressed with Empower Pharmacy. I ordered tirzepatide and the whole experience was great from start to finish. My order arrived quickly, everything was packaged extremely well, and you can tell they put a lot of care into how their medications are prepared and shipped. The staff has also been great. Everyone I’ve dealt with has been friendly, professional, and helpful. The quality of the medication has been excellent and the entire process was much easier than I expected. Really happy with my experience and would definitely recommend Empower Pharmacy.
Lisa Fanst,
TX
Oct 7, 2026
Fast, efficient, low prices. No issues with shipping; I've been going through them for over 2 months now.
Brett,
WA
Verified Email
Oct 8, 2026
Clover arc shipped my medication to the wrong address, despite Ellie MD having the correct address. This is a HIPPA violation.
Rachel Klis,
AZ
Verified Email
Oct 5, 2026
I’ve been really impressed with Empower Pharmacy. I ordered tirzepatide and the whole experience was great from start to finish. My order arrived quickly, everything was packaged extremely well, and you can tell they put a lot of care into how their medications are prepared and shipped. The staff has also been great. Everyone I’ve dealt with has been friendly, professional, and helpful. The quality of the medication has been excellent and the entire process was much easier than I expected. Really happy with my experience and would definitely recommend Empower Pharmacy.
Lisa Fanst,
TX
Oct 7, 2026
Fast, efficient, low prices. No issues with shipping; I've been going through them for over 2 months now.
Brett,
WA
Verified Email
Oct 8, 2026
Clover arc shipped my medication to the wrong address, despite Ellie MD having the correct address. This is a HIPPA violation.
Rachel Klis,
AZ
Verified Email
Oct 5, 2026
I’ve been really impressed with Empower Pharmacy. I ordered tirzepatide and the whole experience was great from start to finish. My order arrived quickly, everything was packaged extremely well, and you can tell they put a lot of care into how their medications are prepared and shipped. The staff has also been great. Everyone I’ve dealt with has been friendly, professional, and helpful. The quality of the medication has been excellent and the entire process was much easier than I expected. Really happy with my experience and would definitely recommend Empower Pharmacy.
Lisa Fanst,
TX
Oct 8, 2026
The medication worked, the customer service and customer experience do not. My third order was shipped to the wrong address, and after weeks, the order still had not been delivered. Daily calls to customer service produce nothing. I tried to cancel the order, they will not let me. They will not refund me. Promises from the company to email me with updates do not happen. Do not give this company your information - they will misuse it. I cannot cancel my account, despite having tried twice, and fear I will be charged for more mismanaged medication.
Rachel Klis,
AZ
Verified Email
Oct 8, 2026
UPDATE — Embody Modern Metabolic Medicine: The Issue Is STILL NOT RESOLVED
I received the email below from Embody acknowledging the delays, frustration, and overall experience I have had with the company. They apologized and specifically invited me to reply directly to the email if I needed further clarification or assistance.
I did exactly that — and once again, I received no response.
The problem is that the resolution is still incomplete. Yes, my refund was processed and my subscription/recurring billing was paused. However, that does not resolve the medication issue that has been outstanding since my original order on September 11. I was sent the wrong medication on two separate occasions, and after bringing this to Embody’s attention, I was assured that the correct medication would be sent as part of the resolution.
I have continued to wait, follow up, provide documentation, and respond to the company’s representatives. Yet I continue to receive apologies, sympathy, and statements that the matter will be addressed — without the actual issue being resolved.
At this point, the repeated apologies without meaningful follow-through are becoming extremely frustrating. It is difficult not to feel as though I am simply being passed from one response to another rather than having the underlying issue addressed.
I have also reviewed customer feedback across multiple platforms, and there appears to be significant frustration from other customers regarding delayed shipments, customer-service communication, and difficulties obtaining refunds or timely resolutions. I understand that individual experiences can differ, but the consistency of these complaints is concerning.
Embody’s email stated:
“We deeply apologize for the delay, frustration, and overall experience you have had with us.”
They also stated:
“If there is anything else we can assist you with or if you need further clarification regarding your account status, please let us know by replying directly to this email…”
I replied.
No response.
At this point, I am simply asking Embody to follow through on the resolution that was communicated to me and provide a clear answer regarding the medication that remains outstanding.
An apology is appreciated, but an apology without resolution does not resolve the problem.
Aaron ,
MD
Verified Email
Oct 8, 2026
The medication worked, the customer service and customer experience do not. My third order was shipped to the wrong address, and after weeks, the order still had not been delivered. Daily calls to customer service produce nothing. I tried to cancel the order, they will not let me. They will not refund me. Promises from the company to email me with updates do not happen. Do not give this company your information - they will misuse it. I cannot cancel my account, despite having tried twice, and fear I will be charged for more mismanaged medication.
Rachel Klis,
AZ
Verified Email
Oct 8, 2026
UPDATE — Embody Modern Metabolic Medicine: The Issue Is STILL NOT RESOLVED
I received the email below from Embody acknowledging the delays, frustration, and overall experience I have had with the company. They apologized and specifically invited me to reply directly to the email if I needed further clarification or assistance.
I did exactly that — and once again, I received no response.
The problem is that the resolution is still incomplete. Yes, my refund was processed and my subscription/recurring billing was paused. However, that does not resolve the medication issue that has been outstanding since my original order on September 11. I was sent the wrong medication on two separate occasions, and after bringing this to Embody’s attention, I was assured that the correct medication would be sent as part of the resolution.
I have continued to wait, follow up, provide documentation, and respond to the company’s representatives. Yet I continue to receive apologies, sympathy, and statements that the matter will be addressed — without the actual issue being resolved.
At this point, the repeated apologies without meaningful follow-through are becoming extremely frustrating. It is difficult not to feel as though I am simply being passed from one response to another rather than having the underlying issue addressed.
I have also reviewed customer feedback across multiple platforms, and there appears to be significant frustration from other customers regarding delayed shipments, customer-service communication, and difficulties obtaining refunds or timely resolutions. I understand that individual experiences can differ, but the consistency of these complaints is concerning.
Embody’s email stated:
“We deeply apologize for the delay, frustration, and overall experience you have had with us.”
They also stated:
“If there is anything else we can assist you with or if you need further clarification regarding your account status, please let us know by replying directly to this email…”
I replied.
No response.
At this point, I am simply asking Embody to follow through on the resolution that was communicated to me and provide a clear answer regarding the medication that remains outstanding.
An apology is appreciated, but an apology without resolution does not resolve the problem.
Aaron ,
MD
Verified Email
Oct 8, 2026
The medication worked, the customer service and customer experience do not. My third order was shipped to the wrong address, and after weeks, the order still had not been delivered. Daily calls to customer service produce nothing. I tried to cancel the order, they will not let me. They will not refund me. Promises from the company to email me with updates do not happen. Do not give this company your information - they will misuse it. I cannot cancel my account, despite having tried twice, and fear I will be charged for more mismanaged medication.
Rachel Klis,
AZ
Verified Email
Oct 8, 2026
UPDATE — Embody Modern Metabolic Medicine: The Issue Is STILL NOT RESOLVED
I received the email below from Embody acknowledging the delays, frustration, and overall experience I have had with the company. They apologized and specifically invited me to reply directly to the email if I needed further clarification or assistance.
I did exactly that — and once again, I received no response.
The problem is that the resolution is still incomplete. Yes, my refund was processed and my subscription/recurring billing was paused. However, that does not resolve the medication issue that has been outstanding since my original order on September 11. I was sent the wrong medication on two separate occasions, and after bringing this to Embody’s attention, I was assured that the correct medication would be sent as part of the resolution.
I have continued to wait, follow up, provide documentation, and respond to the company’s representatives. Yet I continue to receive apologies, sympathy, and statements that the matter will be addressed — without the actual issue being resolved.
At this point, the repeated apologies without meaningful follow-through are becoming extremely frustrating. It is difficult not to feel as though I am simply being passed from one response to another rather than having the underlying issue addressed.
I have also reviewed customer feedback across multiple platforms, and there appears to be significant frustration from other customers regarding delayed shipments, customer-service communication, and difficulties obtaining refunds or timely resolutions. I understand that individual experiences can differ, but the consistency of these complaints is concerning.
Embody’s email stated:
“We deeply apologize for the delay, frustration, and overall experience you have had with us.”
They also stated:
“If there is anything else we can assist you with or if you need further clarification regarding your account status, please let us know by replying directly to this email…”
I replied.
No response.
At this point, I am simply asking Embody to follow through on the resolution that was communicated to me and provide a clear answer regarding the medication that remains outstanding.
An apology is appreciated, but an apology without resolution does not resolve the problem.
Aaron ,
MD
Verified Email
Oct 8, 2026
The medication worked, the customer service and customer experience do not. My third order was shipped to the wrong address, and after weeks, the order still had not been delivered. Daily calls to customer service produce nothing. I tried to cancel the order, they will not let me. They will not refund me. Promises from the company to email me with updates do not happen. Do not give this company your information - they will misuse it. I cannot cancel my account, despite having tried twice, and fear I will be charged for more mismanaged medication.
Rachel Klis,
AZ
Verified Email
Oct 8, 2026
UPDATE — Embody Modern Metabolic Medicine: The Issue Is STILL NOT RESOLVED
I received the email below from Embody acknowledging the delays, frustration, and overall experience I have had with the company. They apologized and specifically invited me to reply directly to the email if I needed further clarification or assistance.
I did exactly that — and once again, I received no response.
The problem is that the resolution is still incomplete. Yes, my refund was processed and my subscription/recurring billing was paused. However, that does not resolve the medication issue that has been outstanding since my original order on September 11. I was sent the wrong medication on two separate occasions, and after bringing this to Embody’s attention, I was assured that the correct medication would be sent as part of the resolution.
I have continued to wait, follow up, provide documentation, and respond to the company’s representatives. Yet I continue to receive apologies, sympathy, and statements that the matter will be addressed — without the actual issue being resolved.
At this point, the repeated apologies without meaningful follow-through are becoming extremely frustrating. It is difficult not to feel as though I am simply being passed from one response to another rather than having the underlying issue addressed.
I have also reviewed customer feedback across multiple platforms, and there appears to be significant frustration from other customers regarding delayed shipments, customer-service communication, and difficulties obtaining refunds or timely resolutions. I understand that individual experiences can differ, but the consistency of these complaints is concerning.
Embody’s email stated:
“We deeply apologize for the delay, frustration, and overall experience you have had with us.”
They also stated:
“If there is anything else we can assist you with or if you need further clarification regarding your account status, please let us know by replying directly to this email…”
I replied.
No response.
At this point, I am simply asking Embody to follow through on the resolution that was communicated to me and provide a clear answer regarding the medication that remains outstanding.
An apology is appreciated, but an apology without resolution does not resolve the problem.
Aaron ,
MD
Verified Email
Sep 28, 2026
Meds, packaging, and speed have been reliable. I called to ask a question once, and they were very responsive.
Anna ,
WI
Oct 6, 2026
They prescribe you one medication and charger you and then don't send anything. I waited 23 days and when i followed up they said they changed my medication to something that cost an additional $300. They never called or emailed me of the changes or to give my approval to change to a more expensive medication When i said i want to cancel and refund they said they dot issue refunds. This is a perfect example of bait and switch.
Kevin,
CA
Verified Email
Sep 28, 2026
Almost 4 months in on tirzepatide, and I couldnt be happier. Fast efficient shipping, very easy to book virtual appointments, and I really do feel better, and I'm nowhere near done with this journey. I'm strong and getting stronger.
Anna ,
WI
Sep 28, 2026
Meds, packaging, and speed have been reliable. I called to ask a question once, and they were very responsive.
Anna ,
WI
Oct 6, 2026
They prescribe you one medication and charger you and then don't send anything. I waited 23 days and when i followed up they said they changed my medication to something that cost an additional $300. They never called or emailed me of the changes or to give my approval to change to a more expensive medication When i said i want to cancel and refund they said they dot issue refunds. This is a perfect example of bait and switch.
Kevin,
CA
Verified Email
Sep 28, 2026
Almost 4 months in on tirzepatide, and I couldnt be happier. Fast efficient shipping, very easy to book virtual appointments, and I really do feel better, and I'm nowhere near done with this journey. I'm strong and getting stronger.
Anna ,
WI
Sep 28, 2026
Meds, packaging, and speed have been reliable. I called to ask a question once, and they were very responsive.
Anna ,
WI
Oct 6, 2026
They prescribe you one medication and charger you and then don't send anything. I waited 23 days and when i followed up they said they changed my medication to something that cost an additional $300. They never called or emailed me of the changes or to give my approval to change to a more expensive medication When i said i want to cancel and refund they said they dot issue refunds. This is a perfect example of bait and switch.
Kevin,
CA
Verified Email
Sep 28, 2026
Almost 4 months in on tirzepatide, and I couldnt be happier. Fast efficient shipping, very easy to book virtual appointments, and I really do feel better, and I'm nowhere near done with this journey. I'm strong and getting stronger.
Anna ,
WI
Sep 28, 2026
Meds, packaging, and speed have been reliable. I called to ask a question once, and they were very responsive.
Anna ,
WI
Oct 6, 2026
They prescribe you one medication and charger you and then don't send anything. I waited 23 days and when i followed up they said they changed my medication to something that cost an additional $300. They never called or emailed me of the changes or to give my approval to change to a more expensive medication When i said i want to cancel and refund they said they dot issue refunds. This is a perfect example of bait and switch.
Kevin,
CA
Verified Email
Sep 28, 2026
Almost 4 months in on tirzepatide, and I couldnt be happier. Fast efficient shipping, very easy to book virtual appointments, and I really do feel better, and I'm nowhere near done with this journey. I'm strong and getting stronger.
Anna ,
WI
Oct 5, 2026
EllieMD charged me 9/10. It’s 10/5 and still haven’t received medication. Their support email reply said they recently went through an FDA inspection but they are back on schedule. They are not. They’ve had this reply for weeks. Their phone system is down and leaves an automated message.
Dawne,
NY
Verified Email
Sep 26, 2026
I have had four shipments since beginning my treatments. There were five orders. One of them never made it out of the pharmacy, but as soon as the partner company addressed it, the next shipment was expedient. All shipments that were successfully "filled" came within 48 hours, cold, packaged, professional. I've been very happy with the pharmacy service.
Ajay ,
MN
Verified Email
Oct 5, 2026
Stay away at all costs! This place is dishonest. Will take your money and give you nothing. They will also try to prescribe you things you’re allergic to. Ordered meds almost 3 weeks ago and got nothing. They say the escalated my case but it’s all lies. They refuse to refund me. What they’re doing is fraud. So it’s now in the hands of my attorney.
Athena,
WI
Oct 5, 2026
EllieMD charged me 9/10. It’s 10/5 and still haven’t received medication. Their support email reply said they recently went through an FDA inspection but they are back on schedule. They are not. They’ve had this reply for weeks. Their phone system is down and leaves an automated message.
Dawne,
NY
Verified Email
Sep 26, 2026
I have had four shipments since beginning my treatments. There were five orders. One of them never made it out of the pharmacy, but as soon as the partner company addressed it, the next shipment was expedient. All shipments that were successfully "filled" came within 48 hours, cold, packaged, professional. I've been very happy with the pharmacy service.
Ajay ,
MN
Verified Email
Oct 5, 2026
Stay away at all costs! This place is dishonest. Will take your money and give you nothing. They will also try to prescribe you things you’re allergic to. Ordered meds almost 3 weeks ago and got nothing. They say the escalated my case but it’s all lies. They refuse to refund me. What they’re doing is fraud. So it’s now in the hands of my attorney.
Athena,
WI
Oct 5, 2026
EllieMD charged me 9/10. It’s 10/5 and still haven’t received medication. Their support email reply said they recently went through an FDA inspection but they are back on schedule. They are not. They’ve had this reply for weeks. Their phone system is down and leaves an automated message.
Dawne,
NY
Verified Email
Sep 26, 2026
I have had four shipments since beginning my treatments. There were five orders. One of them never made it out of the pharmacy, but as soon as the partner company addressed it, the next shipment was expedient. All shipments that were successfully "filled" came within 48 hours, cold, packaged, professional. I've been very happy with the pharmacy service.
Ajay ,
MN
Verified Email
Oct 5, 2026
Stay away at all costs! This place is dishonest. Will take your money and give you nothing. They will also try to prescribe you things you’re allergic to. Ordered meds almost 3 weeks ago and got nothing. They say the escalated my case but it’s all lies. They refuse to refund me. What they’re doing is fraud. So it’s now in the hands of my attorney.
Athena,
WI
Oct 5, 2026
EllieMD charged me 9/10. It’s 10/5 and still haven’t received medication. Their support email reply said they recently went through an FDA inspection but they are back on schedule. They are not. They’ve had this reply for weeks. Their phone system is down and leaves an automated message.
Dawne,
NY
Verified Email
Sep 26, 2026
I have had four shipments since beginning my treatments. There were five orders. One of them never made it out of the pharmacy, but as soon as the partner company addressed it, the next shipment was expedient. All shipments that were successfully "filled" came within 48 hours, cold, packaged, professional. I've been very happy with the pharmacy service.
Ajay ,
MN
Verified Email
Oct 5, 2026
Stay away at all costs! This place is dishonest. Will take your money and give you nothing. They will also try to prescribe you things you’re allergic to. Ordered meds almost 3 weeks ago and got nothing. They say the escalated my case but it’s all lies. They refuse to refund me. What they’re doing is fraud. So it’s now in the hands of my attorney.
Athena,
WI
Sep 26, 2026
It was very quick and it's in my price range. The meds were delivered within 3days after approval and they were cold, which is good. They came with everything needed with clear instructions.
Dawn ,
IN
Verified Email
found on GLP Winner
Oct 4, 2026
If I could leave a zero star I would! Do not order from this company! The lower price might sound good to you but what they fail to mention is that when you cancel they will not refund your money until the end of your membership ship. I had an allergic reaction to it, also urine had a red tint to it after taking it. Med vile is brown when you draw the meds it comes out red because it may contain B12. That would be nice to know up front. I sent an email about my allergic reaction. Received an email back that it was sent to clinical and they would respond in 24 to 48 hours. Guess what they still haven’t responded. I asked for no more meds to shipped. Guess what more meds were shipped to my address. Please tell me why anyone would take something that they had an allergic reaction to? Also even if there was no issue with the meds it was not ship on time it was over a week later than when I was supposed to start the next dose. How is that a great customer support? They are out to just get rich without delivering the product or service that they promise you! Don’t do it!!!
Laura N. ,
NH
Verified Email
Sep 25, 2026
I love how strange to the point and how easy it is.
Krista Acrey ,
KY
found on GLP Winner
Sep 26, 2026
It was very quick and it's in my price range. The meds were delivered within 3days after approval and they were cold, which is good. They came with everything needed with clear instructions.
Dawn ,
IN
Verified Email
found on GLP Winner
Oct 4, 2026
If I could leave a zero star I would! Do not order from this company! The lower price might sound good to you but what they fail to mention is that when you cancel they will not refund your money until the end of your membership ship. I had an allergic reaction to it, also urine had a red tint to it after taking it. Med vile is brown when you draw the meds it comes out red because it may contain B12. That would be nice to know up front. I sent an email about my allergic reaction. Received an email back that it was sent to clinical and they would respond in 24 to 48 hours. Guess what they still haven’t responded. I asked for no more meds to shipped. Guess what more meds were shipped to my address. Please tell me why anyone would take something that they had an allergic reaction to? Also even if there was no issue with the meds it was not ship on time it was over a week later than when I was supposed to start the next dose. How is that a great customer support? They are out to just get rich without delivering the product or service that they promise you! Don’t do it!!!
Laura N. ,
NH
Verified Email
Sep 25, 2026
I love how strange to the point and how easy it is.
Krista Acrey ,
KY
found on GLP Winner
Sep 26, 2026
It was very quick and it's in my price range. The meds were delivered within 3days after approval and they were cold, which is good. They came with everything needed with clear instructions.
Dawn ,
IN
Verified Email
found on GLP Winner
Oct 4, 2026
If I could leave a zero star I would! Do not order from this company! The lower price might sound good to you but what they fail to mention is that when you cancel they will not refund your money until the end of your membership ship. I had an allergic reaction to it, also urine had a red tint to it after taking it. Med vile is brown when you draw the meds it comes out red because it may contain B12. That would be nice to know up front. I sent an email about my allergic reaction. Received an email back that it was sent to clinical and they would respond in 24 to 48 hours. Guess what they still haven’t responded. I asked for no more meds to shipped. Guess what more meds were shipped to my address. Please tell me why anyone would take something that they had an allergic reaction to? Also even if there was no issue with the meds it was not ship on time it was over a week later than when I was supposed to start the next dose. How is that a great customer support? They are out to just get rich without delivering the product or service that they promise you! Don’t do it!!!
Laura N. ,
NH
Verified Email
Sep 25, 2026
I love how strange to the point and how easy it is.
Krista Acrey ,
KY
found on GLP Winner
Sep 26, 2026
It was very quick and it's in my price range. The meds were delivered within 3days after approval and they were cold, which is good. They came with everything needed with clear instructions.
Dawn ,
IN
Verified Email
found on GLP Winner
Oct 4, 2026
If I could leave a zero star I would! Do not order from this company! The lower price might sound good to you but what they fail to mention is that when you cancel they will not refund your money until the end of your membership ship. I had an allergic reaction to it, also urine had a red tint to it after taking it. Med vile is brown when you draw the meds it comes out red because it may contain B12. That would be nice to know up front. I sent an email about my allergic reaction. Received an email back that it was sent to clinical and they would respond in 24 to 48 hours. Guess what they still haven’t responded. I asked for no more meds to shipped. Guess what more meds were shipped to my address. Please tell me why anyone would take something that they had an allergic reaction to? Also even if there was no issue with the meds it was not ship on time it was over a week later than when I was supposed to start the next dose. How is that a great customer support? They are out to just get rich without delivering the product or service that they promise you! Don’t do it!!!
Laura N. ,
NH
Verified Email
Sep 25, 2026
I love how strange to the point and how easy it is.
Krista Acrey ,
KY
found on GLP Winner
Oct 3, 2026
Ordered Medication over two weeks ago still have not received it. Will not use or recommend this company again.
Chad,
AL
Verified Email
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 30, 2026
So after I already had put in the order Trinity mads then inform me that they could not meet my dosage needs. I then told them to cancel the order 8 days before the order shipped they did not cancel it ship the order and charged me anyway.
LeRon Ellis ,
OK
Verified Email
Oct 3, 2026
Ordered Medication over two weeks ago still have not received it. Will not use or recommend this company again.
Chad,
AL
Verified Email
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 30, 2026
So after I already had put in the order Trinity mads then inform me that they could not meet my dosage needs. I then told them to cancel the order 8 days before the order shipped they did not cancel it ship the order and charged me anyway.
LeRon Ellis ,
OK
Verified Email
Oct 3, 2026
Ordered Medication over two weeks ago still have not received it. Will not use or recommend this company again.
Chad,
AL
Verified Email
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 30, 2026
So after I already had put in the order Trinity mads then inform me that they could not meet my dosage needs. I then told them to cancel the order 8 days before the order shipped they did not cancel it ship the order and charged me anyway.
LeRon Ellis ,
OK
Verified Email
Oct 3, 2026
Ordered Medication over two weeks ago still have not received it. Will not use or recommend this company again.
Chad,
AL
Verified Email
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 30, 2026
So after I already had put in the order Trinity mads then inform me that they could not meet my dosage needs. I then told them to cancel the order 8 days before the order shipped they did not cancel it ship the order and charged me anyway.
LeRon Ellis ,
OK
Verified Email
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Born from our own journey to find reliable information, GLP Winner is your guide for navigating GLP-1 medications like compounded semaglutide, compounded tirzepatide, Ozempic, Zepbound, Wegovy, and Mounjaro.Through transparent price comparisons and verified provider listings, we're committed to making these life-changing medications more accessible.
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