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Share your experience on GLP Winner, where real reviews make a difference.
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 23, 2026
Very disappointing customer service and no answer about medication safety
I received my compounded GIP medication from Embody after it had been in transit for approximately five days, and when it arrived, the package and medication were noticeably warm. Because temperature can be important for the stability and safety of injectable medications, I contacted Embody immediately to ask whether the medication was still safe to use.
I have now sent two emails and made three phone calls trying to get an answer. During one phone call, I was placed on hold for more than an hour while the representative supposedly contacted a clinical supervisor for guidance. I was ultimately disconnected without receiving an answer.
At this point, I still do not know whether the medication I received is safe to inject. That is extremely frustrating, especially when dealing with a medication that requires appropriate storage conditions.
I understand that shipping temperatures can sometimes be outside a company's control. What concerns me most is the lack of timely clinical guidance and follow-up after I reported the problem. Customers should not have to repeatedly call and email—or wait on hold for over an hour—just to find out whether a medication they received under questionable temperature conditions should be used.
I hope Embody improves its customer service and establishes a clear, timely process for handling temperature-related medication concerns. Until I receive a definitive answer from an appropriate clinical professional, I am understandably uncomfortable using the medication.
Connie,
CO
Sep 23, 2026
I have followed this company for over 2 months before switching from Eli Lily. I felt confident in my choice by joining the Belle Community as well as viewing podcasts.
Kathy,
TN
found on GLP Winner
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 23, 2026
Very disappointing customer service and no answer about medication safety
I received my compounded GIP medication from Embody after it had been in transit for approximately five days, and when it arrived, the package and medication were noticeably warm. Because temperature can be important for the stability and safety of injectable medications, I contacted Embody immediately to ask whether the medication was still safe to use.
I have now sent two emails and made three phone calls trying to get an answer. During one phone call, I was placed on hold for more than an hour while the representative supposedly contacted a clinical supervisor for guidance. I was ultimately disconnected without receiving an answer.
At this point, I still do not know whether the medication I received is safe to inject. That is extremely frustrating, especially when dealing with a medication that requires appropriate storage conditions.
I understand that shipping temperatures can sometimes be outside a company's control. What concerns me most is the lack of timely clinical guidance and follow-up after I reported the problem. Customers should not have to repeatedly call and email—or wait on hold for over an hour—just to find out whether a medication they received under questionable temperature conditions should be used.
I hope Embody improves its customer service and establishes a clear, timely process for handling temperature-related medication concerns. Until I receive a definitive answer from an appropriate clinical professional, I am understandably uncomfortable using the medication.
Connie,
CO
Sep 23, 2026
I have followed this company for over 2 months before switching from Eli Lily. I felt confident in my choice by joining the Belle Community as well as viewing podcasts.
Kathy,
TN
found on GLP Winner
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 23, 2026
Very disappointing customer service and no answer about medication safety
I received my compounded GIP medication from Embody after it had been in transit for approximately five days, and when it arrived, the package and medication were noticeably warm. Because temperature can be important for the stability and safety of injectable medications, I contacted Embody immediately to ask whether the medication was still safe to use.
I have now sent two emails and made three phone calls trying to get an answer. During one phone call, I was placed on hold for more than an hour while the representative supposedly contacted a clinical supervisor for guidance. I was ultimately disconnected without receiving an answer.
At this point, I still do not know whether the medication I received is safe to inject. That is extremely frustrating, especially when dealing with a medication that requires appropriate storage conditions.
I understand that shipping temperatures can sometimes be outside a company's control. What concerns me most is the lack of timely clinical guidance and follow-up after I reported the problem. Customers should not have to repeatedly call and email—or wait on hold for over an hour—just to find out whether a medication they received under questionable temperature conditions should be used.
I hope Embody improves its customer service and establishes a clear, timely process for handling temperature-related medication concerns. Until I receive a definitive answer from an appropriate clinical professional, I am understandably uncomfortable using the medication.
Connie,
CO
Sep 23, 2026
I have followed this company for over 2 months before switching from Eli Lily. I felt confident in my choice by joining the Belle Community as well as viewing podcasts.
Kathy,
TN
found on GLP Winner
Sep 23, 2026
Correct dosage and effective
MattMu,
FL
Verified Email
found on GLP Winner
Sep 23, 2026
Very disappointing customer service and no answer about medication safety
I received my compounded GIP medication from Embody after it had been in transit for approximately five days, and when it arrived, the package and medication were noticeably warm. Because temperature can be important for the stability and safety of injectable medications, I contacted Embody immediately to ask whether the medication was still safe to use.
I have now sent two emails and made three phone calls trying to get an answer. During one phone call, I was placed on hold for more than an hour while the representative supposedly contacted a clinical supervisor for guidance. I was ultimately disconnected without receiving an answer.
At this point, I still do not know whether the medication I received is safe to inject. That is extremely frustrating, especially when dealing with a medication that requires appropriate storage conditions.
I understand that shipping temperatures can sometimes be outside a company's control. What concerns me most is the lack of timely clinical guidance and follow-up after I reported the problem. Customers should not have to repeatedly call and email—or wait on hold for over an hour—just to find out whether a medication they received under questionable temperature conditions should be used.
I hope Embody improves its customer service and establishes a clear, timely process for handling temperature-related medication concerns. Until I receive a definitive answer from an appropriate clinical professional, I am understandably uncomfortable using the medication.
Connie,
CO
Sep 23, 2026
I have followed this company for over 2 months before switching from Eli Lily. I felt confident in my choice by joining the Belle Community as well as viewing podcasts.
Kathy,
TN
found on GLP Winner
Sep 23, 2026
Poor communication never got the product and wanted to continually charhe me. Refuse to return my money after Cancellation
Vwill,
AL
Sep 22, 2026
I have ordered from Framework twice. The communication between them and me has been extraordinary--even getting messages on weekends. Their response is always very quick, much faster than I would have expected. They have addressed any questions and concerns immediately and I've been very pleased overall with their company. Their formula has worked well, and I am satisfied with the product.
The pharmacy used was the same both times--VialsRX in TX (I am in OH). The first delivery was in extreme heat, and the product arrived warm with a very HOT cold pack. I was assured the medication was potent and that I should refrigerate it and use it without hesitation, which I did. No problems. The second time, also from Vials RX, the package arrived in a shorter time, the cold pack was still partially frozen, and the vial of med was still chilled. Again, no problems with the product.
I would not hesitate to use Framework in the future.
Treva,
OH
Verified Email
found on GLP Winner
Sep 23, 2026
“Extremely Poor Communication and Unresolved Medication Order”
Extremely disappointing experience. I ordered my medication over a week ago and still have not received it, any tracking information, or a meaningful update.
I sent multiple messages through the patient portal regarding my dosage, dosing recommendations, and other concerns, but received no response. I also called several times and was repeatedly directed to answering machines rather than a live representative. When I finally reached someone, the customer service was rude and dismissive.
Because of the continued delays and lack of communication, I requested that my order be canceled, my membership be canceled, and my payment refunded. I have still received no confirmation or resolution regarding any of these requests.
From the initial order through the current status, there has been virtually no communication or accountability. I will not be ordering from this company again. Awful customer service and a very frustrating experience.
Aaron ,
MD
Verified Email
Sep 23, 2026
Poor communication never got the product and wanted to continually charhe me. Refuse to return my money after Cancellation
Vwill,
AL
Sep 22, 2026
I have ordered from Framework twice. The communication between them and me has been extraordinary--even getting messages on weekends. Their response is always very quick, much faster than I would have expected. They have addressed any questions and concerns immediately and I've been very pleased overall with their company. Their formula has worked well, and I am satisfied with the product.
The pharmacy used was the same both times--VialsRX in TX (I am in OH). The first delivery was in extreme heat, and the product arrived warm with a very HOT cold pack. I was assured the medication was potent and that I should refrigerate it and use it without hesitation, which I did. No problems. The second time, also from Vials RX, the package arrived in a shorter time, the cold pack was still partially frozen, and the vial of med was still chilled. Again, no problems with the product.
I would not hesitate to use Framework in the future.
Treva,
OH
Verified Email
found on GLP Winner
Sep 23, 2026
“Extremely Poor Communication and Unresolved Medication Order”
Extremely disappointing experience. I ordered my medication over a week ago and still have not received it, any tracking information, or a meaningful update.
I sent multiple messages through the patient portal regarding my dosage, dosing recommendations, and other concerns, but received no response. I also called several times and was repeatedly directed to answering machines rather than a live representative. When I finally reached someone, the customer service was rude and dismissive.
Because of the continued delays and lack of communication, I requested that my order be canceled, my membership be canceled, and my payment refunded. I have still received no confirmation or resolution regarding any of these requests.
From the initial order through the current status, there has been virtually no communication or accountability. I will not be ordering from this company again. Awful customer service and a very frustrating experience.
Aaron ,
MD
Verified Email
Sep 23, 2026
Poor communication never got the product and wanted to continually charhe me. Refuse to return my money after Cancellation
Vwill,
AL
Sep 22, 2026
I have ordered from Framework twice. The communication between them and me has been extraordinary--even getting messages on weekends. Their response is always very quick, much faster than I would have expected. They have addressed any questions and concerns immediately and I've been very pleased overall with their company. Their formula has worked well, and I am satisfied with the product.
The pharmacy used was the same both times--VialsRX in TX (I am in OH). The first delivery was in extreme heat, and the product arrived warm with a very HOT cold pack. I was assured the medication was potent and that I should refrigerate it and use it without hesitation, which I did. No problems. The second time, also from Vials RX, the package arrived in a shorter time, the cold pack was still partially frozen, and the vial of med was still chilled. Again, no problems with the product.
I would not hesitate to use Framework in the future.
Treva,
OH
Verified Email
found on GLP Winner
Sep 23, 2026
“Extremely Poor Communication and Unresolved Medication Order”
Extremely disappointing experience. I ordered my medication over a week ago and still have not received it, any tracking information, or a meaningful update.
I sent multiple messages through the patient portal regarding my dosage, dosing recommendations, and other concerns, but received no response. I also called several times and was repeatedly directed to answering machines rather than a live representative. When I finally reached someone, the customer service was rude and dismissive.
Because of the continued delays and lack of communication, I requested that my order be canceled, my membership be canceled, and my payment refunded. I have still received no confirmation or resolution regarding any of these requests.
From the initial order through the current status, there has been virtually no communication or accountability. I will not be ordering from this company again. Awful customer service and a very frustrating experience.
Aaron ,
MD
Verified Email
Sep 23, 2026
Poor communication never got the product and wanted to continually charhe me. Refuse to return my money after Cancellation
Vwill,
AL
Sep 22, 2026
I have ordered from Framework twice. The communication between them and me has been extraordinary--even getting messages on weekends. Their response is always very quick, much faster than I would have expected. They have addressed any questions and concerns immediately and I've been very pleased overall with their company. Their formula has worked well, and I am satisfied with the product.
The pharmacy used was the same both times--VialsRX in TX (I am in OH). The first delivery was in extreme heat, and the product arrived warm with a very HOT cold pack. I was assured the medication was potent and that I should refrigerate it and use it without hesitation, which I did. No problems. The second time, also from Vials RX, the package arrived in a shorter time, the cold pack was still partially frozen, and the vial of med was still chilled. Again, no problems with the product.
I would not hesitate to use Framework in the future.
Treva,
OH
Verified Email
found on GLP Winner
Sep 23, 2026
“Extremely Poor Communication and Unresolved Medication Order”
Extremely disappointing experience. I ordered my medication over a week ago and still have not received it, any tracking information, or a meaningful update.
I sent multiple messages through the patient portal regarding my dosage, dosing recommendations, and other concerns, but received no response. I also called several times and was repeatedly directed to answering machines rather than a live representative. When I finally reached someone, the customer service was rude and dismissive.
Because of the continued delays and lack of communication, I requested that my order be canceled, my membership be canceled, and my payment refunded. I have still received no confirmation or resolution regarding any of these requests.
From the initial order through the current status, there has been virtually no communication or accountability. I will not be ordering from this company again. Awful customer service and a very frustrating experience.
Aaron ,
MD
Verified Email
Sep 22, 2026
Started with 6 month plan and all went well , very pleased with all aspects; paid $154/mo. Upon completing the 6 month course, I renewed and opted for the annual plan, which reduced my monthly cost to $149. Communication within the portal is great (it may take a day or two for a response) regarding payment options, pharmacy choice, etc. Will continue to use this Refills as the service, product ,and pricing are all A+++!
Maura,
PA
Verified Email
Sep 23, 2026
Customer service is super helpful and onboarding process was smooth. I’ve been on the highest dose of a compounded tirzepatide for a year now and have not lost any weight. I just cancelled my membership.
MB,
NC
found on GLP Winner
Sep 22, 2026
I had been stuck at the same weight for months, and since switching to medication filled through Casa Pharmacy, I’m finally seeing the scale move again!
Melissa ,
TX
Verified Email
Sep 22, 2026
Started with 6 month plan and all went well , very pleased with all aspects; paid $154/mo. Upon completing the 6 month course, I renewed and opted for the annual plan, which reduced my monthly cost to $149. Communication within the portal is great (it may take a day or two for a response) regarding payment options, pharmacy choice, etc. Will continue to use this Refills as the service, product ,and pricing are all A+++!
Maura,
PA
Verified Email
Sep 23, 2026
Customer service is super helpful and onboarding process was smooth. I’ve been on the highest dose of a compounded tirzepatide for a year now and have not lost any weight. I just cancelled my membership.
MB,
NC
found on GLP Winner
Sep 22, 2026
I had been stuck at the same weight for months, and since switching to medication filled through Casa Pharmacy, I’m finally seeing the scale move again!
Melissa ,
TX
Verified Email
Sep 22, 2026
Started with 6 month plan and all went well , very pleased with all aspects; paid $154/mo. Upon completing the 6 month course, I renewed and opted for the annual plan, which reduced my monthly cost to $149. Communication within the portal is great (it may take a day or two for a response) regarding payment options, pharmacy choice, etc. Will continue to use this Refills as the service, product ,and pricing are all A+++!
Maura,
PA
Verified Email
Sep 23, 2026
Customer service is super helpful and onboarding process was smooth. I’ve been on the highest dose of a compounded tirzepatide for a year now and have not lost any weight. I just cancelled my membership.
MB,
NC
found on GLP Winner
Sep 22, 2026
I had been stuck at the same weight for months, and since switching to medication filled through Casa Pharmacy, I’m finally seeing the scale move again!
Melissa ,
TX
Verified Email
Sep 22, 2026
Started with 6 month plan and all went well , very pleased with all aspects; paid $154/mo. Upon completing the 6 month course, I renewed and opted for the annual plan, which reduced my monthly cost to $149. Communication within the portal is great (it may take a day or two for a response) regarding payment options, pharmacy choice, etc. Will continue to use this Refills as the service, product ,and pricing are all A+++!
Maura,
PA
Verified Email
Sep 23, 2026
Customer service is super helpful and onboarding process was smooth. I’ve been on the highest dose of a compounded tirzepatide for a year now and have not lost any weight. I just cancelled my membership.
MB,
NC
found on GLP Winner
Sep 22, 2026
I had been stuck at the same weight for months, and since switching to medication filled through Casa Pharmacy, I’m finally seeing the scale move again!
Melissa ,
TX
Verified Email
Sep 22, 2026
I received two vials from Greenwich Rx that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
⭐️⭐️⭐️⭐️⭐️ Goby continues to impress! My order shipped super fast, and I’m happy knowing it’s filled through Casa Pharmacy. Easy process, quick delivery, and great experience overall! 💕
Melissa ,
TX
Verified Email
Sep 22, 2026
I received two vials from Greenwich Rx II that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
I received two vials from Greenwich Rx that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
⭐️⭐️⭐️⭐️⭐️ Goby continues to impress! My order shipped super fast, and I’m happy knowing it’s filled through Casa Pharmacy. Easy process, quick delivery, and great experience overall! 💕
Melissa ,
TX
Verified Email
Sep 22, 2026
I received two vials from Greenwich Rx II that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
I received two vials from Greenwich Rx that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
⭐️⭐️⭐️⭐️⭐️ Goby continues to impress! My order shipped super fast, and I’m happy knowing it’s filled through Casa Pharmacy. Easy process, quick delivery, and great experience overall! 💕
Melissa ,
TX
Verified Email
Sep 22, 2026
I received two vials from Greenwich Rx II that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
I received two vials from Greenwich Rx that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 22, 2026
⭐️⭐️⭐️⭐️⭐️ Goby continues to impress! My order shipped super fast, and I’m happy knowing it’s filled through Casa Pharmacy. Easy process, quick delivery, and great experience overall! 💕
Melissa ,
TX
Verified Email
Sep 22, 2026
I received two vials from Greenwich Rx II that were supposed to be Qty: 6 each of tirzepatide. Each dose was 50 units. I only got 4 doses out of each vial with about 45 units overage left. I've been fighting with Gimme, the provider, over this and they are insisting that Greenwich sent enough. I've been using compound medication since mid-2024 and this has never happened. I used tick marks to track quantity and ensured I only drew 50 units each time. I believe I was shorted of 4 doses.
Anita,
MI
found on GLP Winner
Sep 21, 2026
Very smooth transition from Brello. Changed for better price. Have had 2 unsolicited follow up calls from them which I hadn't experienced before. Packaging and quick delivery good. I was nervous about switching but all is well. Very good pricing for tirzepitide.
Dela,
OK
Verified Email
Sep 21, 2026
AS OF SEPTEMBER 11th, I STILL HAVE NOT RECEIVED MY MEDICATION THAT WAS PAID FOR. EMBODY ADVISED ME THAT BOOTHWYN PHARMACY HAS THE PRESCRIPTION AND HAS NOT
COMPOUNDED AND SHIP MY MEDICATION YET!
Aaron ,
MD
Verified Email
Sep 21, 2026
Excellent Smooth transition from Brello for better pricing. Good packaging, quick delivery. Even have had a couple follow up calls from Embody without my asking . All good!
Dela,
OK
Verified Email
Sep 21, 2026
Very smooth transition from Brello. Changed for better price. Have had 2 unsolicited follow up calls from them which I hadn't experienced before. Packaging and quick delivery good. I was nervous about switching but all is well. Very good pricing for tirzepitide.
Dela,
OK
Verified Email
Sep 21, 2026
AS OF SEPTEMBER 11th, I STILL HAVE NOT RECEIVED MY MEDICATION THAT WAS PAID FOR. EMBODY ADVISED ME THAT BOOTHWYN PHARMACY HAS THE PRESCRIPTION AND HAS NOT
COMPOUNDED AND SHIP MY MEDICATION YET!
Aaron ,
MD
Verified Email
Sep 21, 2026
Excellent Smooth transition from Brello for better pricing. Good packaging, quick delivery. Even have had a couple follow up calls from Embody without my asking . All good!
Dela,
OK
Verified Email
Sep 21, 2026
Very smooth transition from Brello. Changed for better price. Have had 2 unsolicited follow up calls from them which I hadn't experienced before. Packaging and quick delivery good. I was nervous about switching but all is well. Very good pricing for tirzepitide.
Dela,
OK
Verified Email
Sep 21, 2026
AS OF SEPTEMBER 11th, I STILL HAVE NOT RECEIVED MY MEDICATION THAT WAS PAID FOR. EMBODY ADVISED ME THAT BOOTHWYN PHARMACY HAS THE PRESCRIPTION AND HAS NOT
COMPOUNDED AND SHIP MY MEDICATION YET!
Aaron ,
MD
Verified Email
Sep 21, 2026
Excellent Smooth transition from Brello for better pricing. Good packaging, quick delivery. Even have had a couple follow up calls from Embody without my asking . All good!
Dela,
OK
Verified Email
Sep 21, 2026
Very smooth transition from Brello. Changed for better price. Have had 2 unsolicited follow up calls from them which I hadn't experienced before. Packaging and quick delivery good. I was nervous about switching but all is well. Very good pricing for tirzepitide.
Dela,
OK
Verified Email
Sep 21, 2026
AS OF SEPTEMBER 11th, I STILL HAVE NOT RECEIVED MY MEDICATION THAT WAS PAID FOR. EMBODY ADVISED ME THAT BOOTHWYN PHARMACY HAS THE PRESCRIPTION AND HAS NOT
COMPOUNDED AND SHIP MY MEDICATION YET!
Aaron ,
MD
Verified Email
Sep 21, 2026
Excellent Smooth transition from Brello for better pricing. Good packaging, quick delivery. Even have had a couple follow up calls from Embody without my asking . All good!
Dela,
OK
Verified Email
Sep 21, 2026
Absolutely terrible customer service. I paid for my medication weeks ago and still have not received it. I’ve called approximately 30 times and was hung up on, left on hold for 50 minutes, requested supervisors repeatedly, and still have no resolution. I’ve received conflicting information, experienced disconnected calls, and felt completely ignored and dismissed. The lack of communication, accountability, and professionalism is unacceptable. I would never use this company again. Beware
Aaron ,
MD
Verified Email
Sep 16, 2026
I have been with this telehealth for one month now. It has been such a stress free, pleasant experience. The intake process was super easy, the medication came within days of ordering and the packaging that it came in was super impressive. The medication seems to be working pretty good. It doesn’t seem to be as effective with the inflammation and aiding in my joint pain as zb but it is a fraction of the cost. Pricing is good if you go with a three month supply at a time. I am very happy with this company thus far.
Pammypoo,
OH
Verified Email
Sep 20, 2026
My RX sat there for a week before they shipped it. Shipped it on a Friday second day so I won’t get it until Tuesday.
Bob,
NJ
Verified Email
Sep 21, 2026
Absolutely terrible customer service. I paid for my medication weeks ago and still have not received it. I’ve called approximately 30 times and was hung up on, left on hold for 50 minutes, requested supervisors repeatedly, and still have no resolution. I’ve received conflicting information, experienced disconnected calls, and felt completely ignored and dismissed. The lack of communication, accountability, and professionalism is unacceptable. I would never use this company again. Beware
Aaron ,
MD
Verified Email
Sep 16, 2026
I have been with this telehealth for one month now. It has been such a stress free, pleasant experience. The intake process was super easy, the medication came within days of ordering and the packaging that it came in was super impressive. The medication seems to be working pretty good. It doesn’t seem to be as effective with the inflammation and aiding in my joint pain as zb but it is a fraction of the cost. Pricing is good if you go with a three month supply at a time. I am very happy with this company thus far.
Pammypoo,
OH
Verified Email
Sep 20, 2026
My RX sat there for a week before they shipped it. Shipped it on a Friday second day so I won’t get it until Tuesday.
Bob,
NJ
Verified Email
Sep 21, 2026
Absolutely terrible customer service. I paid for my medication weeks ago and still have not received it. I’ve called approximately 30 times and was hung up on, left on hold for 50 minutes, requested supervisors repeatedly, and still have no resolution. I’ve received conflicting information, experienced disconnected calls, and felt completely ignored and dismissed. The lack of communication, accountability, and professionalism is unacceptable. I would never use this company again. Beware
Aaron ,
MD
Verified Email
Sep 16, 2026
I have been with this telehealth for one month now. It has been such a stress free, pleasant experience. The intake process was super easy, the medication came within days of ordering and the packaging that it came in was super impressive. The medication seems to be working pretty good. It doesn’t seem to be as effective with the inflammation and aiding in my joint pain as zb but it is a fraction of the cost. Pricing is good if you go with a three month supply at a time. I am very happy with this company thus far.
Pammypoo,
OH
Verified Email
Sep 20, 2026
My RX sat there for a week before they shipped it. Shipped it on a Friday second day so I won’t get it until Tuesday.
Bob,
NJ
Verified Email
Sep 21, 2026
Absolutely terrible customer service. I paid for my medication weeks ago and still have not received it. I’ve called approximately 30 times and was hung up on, left on hold for 50 minutes, requested supervisors repeatedly, and still have no resolution. I’ve received conflicting information, experienced disconnected calls, and felt completely ignored and dismissed. The lack of communication, accountability, and professionalism is unacceptable. I would never use this company again. Beware
Aaron ,
MD
Verified Email
Sep 16, 2026
I have been with this telehealth for one month now. It has been such a stress free, pleasant experience. The intake process was super easy, the medication came within days of ordering and the packaging that it came in was super impressive. The medication seems to be working pretty good. It doesn’t seem to be as effective with the inflammation and aiding in my joint pain as zb but it is a fraction of the cost. Pricing is good if you go with a three month supply at a time. I am very happy with this company thus far.
Pammypoo,
OH
Verified Email
Sep 20, 2026
My RX sat there for a week before they shipped it. Shipped it on a Friday second day so I won’t get it until Tuesday.
Bob,
NJ
Verified Email
Sep 16, 2026
Everything that you needed was in the package. They answered my question about the vial I had never used a vial before. When I had a medication answer it did not take to long for responce
Jeannie,
MA
Verified Email
Sep 20, 2026
I live in New Jersey and they keep using pharmacies in Florida. I filled out my refill form… Took a week to get to the pharmacy RX at Pharmacy for another week… both vials so far have shipped on a Friday so by the time they arrive in New Jersey it’s Tuesday. Not a fan of having medication shipped or it takes 96 hours to receive it when it’s supposed to be refrigerated customer service is horrible… It’s like they’re following a script I’ve worked in the pharmaceutical industry for a long time so I know the regulations in the information the customer service gives me out. It’s not always correct.
Bob,
NJ
Verified Email
Sep 16, 2026
Signing up was easy, was qualified quickly. After that I did have a slow response time. I think they read my information wrong but corrected after a couple of days. Took awhile to get medication. I think because it was end of summer and then holiday weekend came. The medication is working (trizepatide) only been on the lowest dose and have lost. All the products you need came with it. I would recommend them.
Jeannie,
MA
Verified Email
Sep 16, 2026
Everything that you needed was in the package. They answered my question about the vial I had never used a vial before. When I had a medication answer it did not take to long for responce
Jeannie,
MA
Verified Email
Sep 20, 2026
I live in New Jersey and they keep using pharmacies in Florida. I filled out my refill form… Took a week to get to the pharmacy RX at Pharmacy for another week… both vials so far have shipped on a Friday so by the time they arrive in New Jersey it’s Tuesday. Not a fan of having medication shipped or it takes 96 hours to receive it when it’s supposed to be refrigerated customer service is horrible… It’s like they’re following a script I’ve worked in the pharmaceutical industry for a long time so I know the regulations in the information the customer service gives me out. It’s not always correct.
Bob,
NJ
Verified Email
Sep 16, 2026
Signing up was easy, was qualified quickly. After that I did have a slow response time. I think they read my information wrong but corrected after a couple of days. Took awhile to get medication. I think because it was end of summer and then holiday weekend came. The medication is working (trizepatide) only been on the lowest dose and have lost. All the products you need came with it. I would recommend them.
Jeannie,
MA
Verified Email
Sep 16, 2026
Everything that you needed was in the package. They answered my question about the vial I had never used a vial before. When I had a medication answer it did not take to long for responce
Jeannie,
MA
Verified Email
Sep 20, 2026
I live in New Jersey and they keep using pharmacies in Florida. I filled out my refill form… Took a week to get to the pharmacy RX at Pharmacy for another week… both vials so far have shipped on a Friday so by the time they arrive in New Jersey it’s Tuesday. Not a fan of having medication shipped or it takes 96 hours to receive it when it’s supposed to be refrigerated customer service is horrible… It’s like they’re following a script I’ve worked in the pharmaceutical industry for a long time so I know the regulations in the information the customer service gives me out. It’s not always correct.
Bob,
NJ
Verified Email
Sep 16, 2026
Signing up was easy, was qualified quickly. After that I did have a slow response time. I think they read my information wrong but corrected after a couple of days. Took awhile to get medication. I think because it was end of summer and then holiday weekend came. The medication is working (trizepatide) only been on the lowest dose and have lost. All the products you need came with it. I would recommend them.
Jeannie,
MA
Verified Email
Sep 16, 2026
Everything that you needed was in the package. They answered my question about the vial I had never used a vial before. When I had a medication answer it did not take to long for responce
Jeannie,
MA
Verified Email
Sep 20, 2026
I live in New Jersey and they keep using pharmacies in Florida. I filled out my refill form… Took a week to get to the pharmacy RX at Pharmacy for another week… both vials so far have shipped on a Friday so by the time they arrive in New Jersey it’s Tuesday. Not a fan of having medication shipped or it takes 96 hours to receive it when it’s supposed to be refrigerated customer service is horrible… It’s like they’re following a script I’ve worked in the pharmaceutical industry for a long time so I know the regulations in the information the customer service gives me out. It’s not always correct.
Bob,
NJ
Verified Email
Sep 16, 2026
Signing up was easy, was qualified quickly. After that I did have a slow response time. I think they read my information wrong but corrected after a couple of days. Took awhile to get medication. I think because it was end of summer and then holiday weekend came. The medication is working (trizepatide) only been on the lowest dose and have lost. All the products you need came with it. I would recommend them.
Jeannie,
MA
Verified Email
Sep 19, 2026
I joined program and was led to believe that I was speaking with a physician. I was then led to believe that because I needed a medical clearance that I had to get my primary care approval before I could be able to receive medication, semiglutide. My doctor said they would need to fax over their request. I requested this from Embody. They sent nothing. They just sent me another text saying the same thing they said before. I tried to get then my nephrologist to approve and was told that my primary care would have to do this. Then they sent different messages saying bacially the same thing. I finally called my bank and the reversed the charges immediately. I was infuriated after this. Believe it or not right after the charges were reversed to me I had a SVT happen. Now they are asking me to come back and I will be in their VIP program. They don’t quit.
STAY AWAY FROM THESE CLOWNS. I wish I could sue them. I had a lot of time invested with these people, or I guess these bots.
I will tell you something else also. These low level corporate agents that are used had all my medical records in front of them. I was led to believe I was talking to a physician.
C Carter,
GA
Sep 16, 2026
Very fast. Kwik pen only. No needles so buy those separately.
Theresa,
FL
Verified Email
Sep 19, 2026
This application is VERY MISLEADING! It traps you in a 3 months supply.. I didn't authorize it! Then there's no one to help with my cancellation!
Carolina,
CA
Sep 19, 2026
I joined program and was led to believe that I was speaking with a physician. I was then led to believe that because I needed a medical clearance that I had to get my primary care approval before I could be able to receive medication, semiglutide. My doctor said they would need to fax over their request. I requested this from Embody. They sent nothing. They just sent me another text saying the same thing they said before. I tried to get then my nephrologist to approve and was told that my primary care would have to do this. Then they sent different messages saying bacially the same thing. I finally called my bank and the reversed the charges immediately. I was infuriated after this. Believe it or not right after the charges were reversed to me I had a SVT happen. Now they are asking me to come back and I will be in their VIP program. They don’t quit.
STAY AWAY FROM THESE CLOWNS. I wish I could sue them. I had a lot of time invested with these people, or I guess these bots.
I will tell you something else also. These low level corporate agents that are used had all my medical records in front of them. I was led to believe I was talking to a physician.
C Carter,
GA
Sep 16, 2026
Very fast. Kwik pen only. No needles so buy those separately.
Theresa,
FL
Verified Email
Sep 19, 2026
This application is VERY MISLEADING! It traps you in a 3 months supply.. I didn't authorize it! Then there's no one to help with my cancellation!
Carolina,
CA
Sep 19, 2026
I joined program and was led to believe that I was speaking with a physician. I was then led to believe that because I needed a medical clearance that I had to get my primary care approval before I could be able to receive medication, semiglutide. My doctor said they would need to fax over their request. I requested this from Embody. They sent nothing. They just sent me another text saying the same thing they said before. I tried to get then my nephrologist to approve and was told that my primary care would have to do this. Then they sent different messages saying bacially the same thing. I finally called my bank and the reversed the charges immediately. I was infuriated after this. Believe it or not right after the charges were reversed to me I had a SVT happen. Now they are asking me to come back and I will be in their VIP program. They don’t quit.
STAY AWAY FROM THESE CLOWNS. I wish I could sue them. I had a lot of time invested with these people, or I guess these bots.
I will tell you something else also. These low level corporate agents that are used had all my medical records in front of them. I was led to believe I was talking to a physician.
C Carter,
GA
Sep 16, 2026
Very fast. Kwik pen only. No needles so buy those separately.
Theresa,
FL
Verified Email
Sep 19, 2026
This application is VERY MISLEADING! It traps you in a 3 months supply.. I didn't authorize it! Then there's no one to help with my cancellation!
Carolina,
CA
Sep 19, 2026
I joined program and was led to believe that I was speaking with a physician. I was then led to believe that because I needed a medical clearance that I had to get my primary care approval before I could be able to receive medication, semiglutide. My doctor said they would need to fax over their request. I requested this from Embody. They sent nothing. They just sent me another text saying the same thing they said before. I tried to get then my nephrologist to approve and was told that my primary care would have to do this. Then they sent different messages saying bacially the same thing. I finally called my bank and the reversed the charges immediately. I was infuriated after this. Believe it or not right after the charges were reversed to me I had a SVT happen. Now they are asking me to come back and I will be in their VIP program. They don’t quit.
STAY AWAY FROM THESE CLOWNS. I wish I could sue them. I had a lot of time invested with these people, or I guess these bots.
I will tell you something else also. These low level corporate agents that are used had all my medical records in front of them. I was led to believe I was talking to a physician.
C Carter,
GA
Sep 16, 2026
Very fast. Kwik pen only. No needles so buy those separately.
Theresa,
FL
Verified Email
Sep 19, 2026
This application is VERY MISLEADING! It traps you in a 3 months supply.. I didn't authorize it! Then there's no one to help with my cancellation!
Carolina,
CA
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